Terms and Conditions
Shipping guidelines
Orders are shipped Monday – Friday from our SoCal facility, located in Riverside, CA
Daily order cut off times
Orders placed Monday – Wednesday after 3:00 PM (EST) will be processed the next business day*. Orders placed Friday after 3:00 PM (EST) will be shipped out on Monday. Orders placed Friday – Sunday will be processed Monday.
*Please note that it may take us 1-2 additional business days to process certain orders. We are not responsible for any delivery delays that the carrier might encounter.
Lost orders
If a product is lost in transit due to an address error, theft or negligence, we are not able to issue a refund; it is the purchaser’s responsibility to request compensation from the shipping carrier. This applies to orders being shipped to a home, business, or third party.
Returns, refunds or exchanges
Damage, discrepancy, or otherwise must be reported via email within 48 hours of verified receipt (based on the carriers tracking information of the delivery of your order). Please submit an image to support your concerns and hold on to the original packaging. for more information, please connect with our team prior placing your order: puravidaathletica@gmail.com
Sales & promotions
All sale and discounted items are valid while supplies last, on Pura Vida website and special sales. discount applied at checkout. Not valid on wholesale accounts. Sale price cannot be combined with an additional promotion code. No substitutions or rain checks. Does not apply on previous purchases.
Our commitment to accessibility
At Pura Vida, we are committed to ensuring that our website is accessible to people with disabilities. we are committed to inclusion and accessibility in everything we do – from our retail to our online presence on Puravidaathletica.com in our commitment to this core value, Pura Vida is in the process of implementing functional improvements to Puravidaathletica.com. Please note that while we do not control our vendors, we strongly encourage vendors of third-party digital content to provide content that is accessible and user friendly for use on Puravidaathletica.com.