Shipping Guidelines

 

Orders are shipped Monday – Friday from our SoCal facility, located in Riverside, CA.

Daily order cut off times

Orders placed Monday – Thursday after 3 pm PST will be processed the next business day*. Orders placed Friday after 3 pm PST will be shipped out on the following Monday. Orders placed Friday – Sunday will be processed Monday.

 *Please note that it may take us 1-2 additional business days to process certain orders. we are not responsible for any delivery delays that the carrier might encounter.

Lost orders

If a product is lost in transit due to an address error, theft or negligence, we are not able to issue a refund; it is the purchaser’s responsibility to request compensation from the shipping carrier. This applies to orders being shipped to a home, business, or third party.

Returns, refunds or exchanges

Damage, discrepancy, or otherwise must be reported via email within 48 hours of verified receipt (based on the carriers tracking information of the delivery of your order). please submit an image to support your concerns and hold on to the original packaging. for more information, please connect with our team prior placing your order: info@puravidaathletica.com